Siemens HiPath ProCentre 

Improve your customers’ experience and first time problem resolution with HiPath ProCenter

Features & Description
	HiPath ProCenter is a multimedia system for routing, tracking and handling customers. It gives you the advantage of intelligent routing, allowing you to decide the most efficient way to answer each contact and ensuring that the customer is always directed to the most qualified person to handle the call. The end-user interface is highly useable and visual and the solution is designed to meet the demands of a multimedia contact center. The result is not only greater customer satisfaction, but also the most efficient use of a contact center’s most precious resource – its agents. Siemens’ cost-effective solution delivers: Complete, easy to understand modular packaging and options A unified, single application base Streamlined implementation Presence and collaboration tools for instant access to business expertise. This drives up rates of first-contact customer resolution. Intuitive, fool-proof management tools that ensure call routing strategies are designed effectively Innovative, easy to use desktop tools with a highly useable and visual interface
Communicate with your customers in the best way possible Your customers don't just rate your quality of service on just one phone call, they form an impression of your business based on their total experience and the way they are treated throughout the relationship. That's why it's important to have a solution in place that is easy to integrate, user friendly and able to monitor and measure performance.
Our HiPath ProCenter solutions do all that and more, allowing you to interact with customers at the highest level, improving satisfaction, increasing revenue and loyalty and enhancing productivity. HiPath ProCenter is a set of packaged software applications that improve the effectiveness and efficiency of a company's contact center operations through intelligent skills-based routing, universal queuing, routing and tracking across all your media channelsagent and management tools, and comprehensive reporting.
HiPath ProCentre Agent Desktop
HiPath ProCentre Real Time Reporting
HiPath ProCenter is available in three solutions to accommodate all sizes of business: HiPath ProCenter Agile for up to 100 agents > HiPath ProCenter Enterprise for up to 1,250 agents on a single system and up to 5,000 networked and load balanced > HiPath ProCenter Agile An innovative solution for small to medium-sized contact centers and call handling groups. The system features group-based routing for up to 100 active agents. There is also the option to have group-based e-mail routing with unified forwarding, queuing and reporting capabilities. Intuitive agent desktops for efficient voice and email handling Unique presence and collaboration tools to maximize first contact resolution  Visual management tools for enhanced monitoring and reporting  Intelligent, group-based routing and call processing  HiPath ProCenter Agile is faster, easier and more cost-effective to set up with streamlined implementation and supports the HiPath 3000 communication system. HiPath ProCenter Enterprise A contact center solution offering advanced multimedia skills-based routing for any enterprise supporting up to 750 active agents. Intuitive agent desktop improves productivity Visual management tools for enhanced monitoring and reporting  Unique presence and collaboration tools  Unified queuing and reporting for voice, e-mail, web collaboration and outbound communications  Self-service and transaction-based IVR support  Multi-site networking support  Integration kits for Siebel and SAP  Suitable for the HiPath 3000 V5.0/6.0, HiPath 4000 V2.0/3.0, Hicom 300 V6.6 (US only) and HiPath DX V9.0. The modular design gives you the option to upgrade seamlessly and easily from HiPath ProCenter Agile. HiPath ProCenter Enterprise Hosted for the Open Virtualized Contact Center A contact center solution offering advanced multimedia skills-based routing for any enterprise supporting up to 5,000 active agents. Intuitive agent desktop improves productivity Visual management tools for enhanced monitoring and reporting  Unique presence and collaboration tools  Unified queuing and reporting for voice, e-mail, web collaboration and outbound communications  Self-service and transaction-based IVR support  Networking and load balancing support for at least 5 systems on a single HiPath 8000 SIP-based softswitch.   Integration kits for Siebel and SAP  The modular design gives you the option to migrate seamlessly and easily from existing HiPath ProCenter Agile or Enterprise implementations. Unique Attendant Console / Super Agent desktop offering voice presence status of all HiPath 8000 subscribers
Downloads Brochures & Whitepaper
Siemens Enterprise Communication http://www.enterprise-communications.siemens.com Siemens HiPath ProCentre http://www.enterprise-communications.siemens.com/global/Products/Applications/CRM%20and%20Contact%20Centers.aspx
To Enquire us for more info