What is Unified Messaging?

Unified Messaging (or UM) is the integration of different streams of communication (e-mail, SMS, Fax, voice, video, etc.) into a single, or, unified 'message store', accessible from a variety of different devices. Unified messaging is a subset of a fully integrated Unified communications system. (Wikipedia, 2008)

 

HiPath xpressions
Advanced Unified Messaging for Seamless Enterprise Communications	--More--
HiPath Xpressions Compact
Professional call handling and messaging	--More--

HiPath Xpressions

Advanced Unified Messaging for Seamless Enterprise Communications

Features & Description
The smooth flow of information, flexibility, and speed has become decisive success factors for modern competitive enterprises. To be flexible and fast, communications within your organization, as well as with customers and suppliers, must be seamless. A critical aspect of seamless enterprise communications is the ability for employees to access and manage multi-media messages quickly and easily.
Increasing media options, employee mobility, and the volume of communication in general creates overload and friction which have a negative impact on business velocity.  HiPath Xpressions solves the following problems: Saves costly employee time: A single view of all messages allows enterprise employees to manage messages efficiently and respond quickly to customers, colleagues, and business partners. Speeds-up decision-making: The execution of decisions and other business processes is accelerated by flexible message access and management over a variety of interfaces and devices. Speeds up business processes: Similarly, the faster execution business processes within enterprises collectively speeds the overall rate at which the business operates. Employee Satisfaction: HiPath Xpressions reduces communication overload by allowing users to prioritize the truly urgent messages to respond to, without fear of missing something important stored somewhere else. Secures technology investments: Open standards protect technology investments by supporting interoperability with a wide variety of PBX and email client environments. Optimizes costs: Single and dual message store choices, assigned user-by-user, allow enterprises to optimize IT costs within a single HiPath Xpressions system. HiPath Xpressions Business Benefits: Saves costly employee time Speeds-up decision-making Speeds-up business execution Reduces employee burnout, decreases possibility of missing critical messages Secures technology investments Allows IT staff to optimizes the system to minimize costs
HiPath Xpressions supports standard and enhanced messaging features for each communications media. Voice: Standard voice mail features are enhanced by intelligent call handling capabilities such as auto attendant, call forwarding, customized greetings per call type, and daily greetings which automatically time-out at the day’s end. Voice messages can be easily archived by a user since they come via their email client. Email: Email can be used to send or forward voice and fax attachments. Email can be read to users over the telephone. Fax: Enhanced fax messaging increases privacy because a fax arrives at a user’s desktop, not at an office fax machine. Not only is privacy increased, but users can now control at which fax machine or printer the message is printed, creating mobile access to faxes from anywhere (airport, hotel, etc). SMS: Messages once transferred and managed exclusively by mobile phone can be managed from the HiPath Xpressions inbox.
Downloads Brochures & Whitepaper
Siemens Enterprise Communication http://www.enterprise-communications.siemens.com Siemens HiPath Xpressions http://www.enterprise-communications.siemens.com/global/Products/Applications/Unified%20Communications/OpenScape%20Xpressions.aspx Wikipedia 'Unified Messaging' http://en.wikipedia.org/wiki/Unified_messaging
To Enquire us for more info

Contact us:

info@tamco.com.au

PH: 61-2-9905-1370

FAX: 61-2-8978-7077

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HiPath Xpressions Compact

Professional call handling and messaging

Features & Description
Today many small and medium businesses struggle to handle all their communications consistently and professionally. This problem is compounded by increasing employee mobility and the use of mobile phones and voice mailboxes which are not part of the company’s communications infrastructure. Siemens addresses these challenges with HiPath Xpressions Compact which is an introductory auto attendant and voice messaging system that expedites internal communication, prevents loss of calls during peak hours, and allows businesses to present a consistently professional interface to customers and business partner callers. With automated call handling and voice messaging efficiencies, HiPath Xpressions Compact customers experience a quick return on investment, often within only a few months
Many small businesses struggle to present a professional and consistent image to their customers when handling incoming communications. During peak hours calls and messages are lost and during off-hours often there is no call handling at all. These problems are compounded as employees increasingly use their private mobile phones for business communications. Results are missed calls and revenue opportunities and an unprofessional company image, which can be a competitive disadvantage. HiPath Xpressions Compact expedites internal communication, prevents loss of calls during peak hours and allows small and medium business to present a consistently professional interface to customers and business partner callers. Communication efficiency and effectiveness is considerably increased, because callers reach the appropriate contact either live or via their personal voice mailbox. Mobile employees have calls routed to them when they are out of the office, which increases communication efficiency and overall organizational effectiveness. Announcement-before-answering and auto-attendant capabilities ensures a consistent and professional handling of all calls, even during high-volume periods, during which companies without automated systems often loose calls. On-hold company announcements keep customers and business partners informed. Simple administration and tight integration within the HiPath 3000, keeps cost-of-ownership low. Optional integration into existing IT-infrastructure enables efficiency features such as email notification of voice messages and user mailbox administration via a web-based interface. The key benefits of HiPath Xpressions Compact are: Eliminates missed calls and revenue opportunities Answers every call even during peak-periods Ensures accuracy and completeness in call handling and message management Enables a competitive edge with feature-rich professional call handling Includes mobile users in call handling system  Enables small enterprises to create a “big company image” at a low-entry cost Shows a quick return on investment Eliminates the need for paid telephone reception Even one captured revenue opportunity can recover system costs Simple installation and administration keep total cost of ownership low Improved communication efficiency throughout the organization makes better use of expensive employee time
HiPath Xpressions Compact is a peripheral board designed for the HiPath 3000. Because HiPath Xpressions Compact requires no extra server, installation and management are simple and seamless. Installation and system-wide administration and maintenance are performed via the HiPath 3000 Managed C/E or via the Web Based Management (WBM) system. The 8-port and 24-port HiPath Xpressions Compact modules have a memory capacity of 100 hours and support up to 500 mail boxes. The 4-port HiPath Xpressions Compact module has memory capacity of 4 hours and supports up to 30 mailboxes.
Downloads Brochures & Whitepaper
Siemens Enterprise Communication http://www.enterprise-communications.siemens.com Siemens HiPath Xpressions Compact http://www.enterprise-communications.siemens.com/global/Products/Applications/Unified%20Communications/OpenScape%20Xpressions%20Compact.aspx Wikipedia 'Unified Messaging' http://en.wikipedia.org/wiki/Unified_messaging
To Enquire us for more info

Contact us:

info@tamco.com.au

PH: 61-2-9905-1370

FAX: 61-2-8978-7077