What is Unified Messaging?
Unified Messaging (or UM) is the integration of different streams of communication (e-mail, SMS, Fax, voice, video, etc.) into a single, or, unified ‘message store’, accessible from a variety of different devices. Unified messaging is a subset of a fully integrated Unified communications system.

HiPath Xpressions
Advanced Unified Messaging for Seamless Enterprise Communications
Features & Description

The smooth flow of information, flexibility, and speed has become decisive success factors for modern competitive enterprises. To be flexible and fast, communications within your organization, as well as with customers and suppliers, must be seamless. A critical aspect of seamless enterprise communications is the ability for employees to access and manage multi-media messages quickly and easily.

Increasing media options, employee mobility, and the volume of communication in general creates overload and friction which have a negative impact on business velocity.

HiPath Xpressions solves the following problems:

• Saves costly employee time: A single view of all messages allows enterprise employees to manage messages efficiently and respond quickly to customers, colleagues, and business partners.

• Speeds-up decision-making: The execution of decisions and other business processes is accelerated by flexible message access and management over a variety of interfaces and devices.

• Speeds up business processes: Similarly, the faster execution business processes within enterprises collectively speeds the overall rate at which the business operates.

• Employee Satisfaction: HiPath Xpressions reduces communication overload by allowing users to prioritize the truly urgent messages to respond to, without fear of missing something important stored somewhere else.

• Secures technology investments: Open standards protect technology investments by supporting interoperability with a wide variety of PBX and email client environments.

• Optimizes costs: Single and dual message store choices, assigned user-by-user, allow enterprises to optimize IT costs within a single

HiPath Xpressions Business Benefits:

• Saves costly employee time

• Speeds-up decision-making

• Speeds-up business execution

• Reduces employee burnout, decreases possibility of missing critical messages

• Secures technology investments

• Allows IT staff to optimizes the system to minimize costs

HiPath Xpressions supports standard and enhanced messaging features for each communications media.

Voice
Standard voice mail features are enhanced by intelligent call handling capabilities such as auto attendant, call forwarding, customized greetings per call type, and daily greetings which automatically time-out at the day’s end.Voice messages can be easily archived by a user since they come via their email client.

Email
Email can be used to send or forward voice and fax attachments. Email can be read to users over the telephone.

Fax
Enhanced fax messaging increases privacy because a fax arrives at a user’s desktop, not at an office fax machine. Not only is privacy increased, but users can now control at which fax machine or printer the message is printed, creating mobile access to faxes from anywhere (airport, hotel, etc).

SMS
Messages once transferred and managed exclusively by mobile phone can be managed from the HiPath Xpressions inbox.